Your Privacy is Our Priority
At Flow Support, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the data you provide to us. By using our website, you consent to the practices outlined in this policy.
Australia-Wide Services Available
Personal & Person-Centred Approach
Goal-Focused & Flexible Supports
1. Information We Collect
We may collect the following types of information when you visit our website or interact with our services:
Personal Information
Such as your name, email address, phone number, and any details you provide through our contact forms.
Technical Information
Including your IP address, browser type, device information, and usage data, collected through tools like Google Analytics, Google Tag Manager, and Wix Analytics.
Usage Information
Pages visited, time spent on the website, and interaction patterns.
2. How We Collect Your Information
We collect your information in the following ways:
Directly From You
When you fill out forms, subscribe to updates, or contact us.
Automatically
Through cookies, analytics tools, and similar technologies to improve your browsing experience.
Third-Party Tools
Services like Google Analytics, Google Tag Manager, and Wix Analytics help us understand website performance and user interactions.
3. Use of Your Information
We use the information collected for:
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Providing and improving our services.
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Responding to your inquiries and processing requests.
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Enhancing website functionality and user experience.
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Complying with legal obligations and protecting against fraud or misuse.
4. Data Security
We prioritise the security of your personal information:
PII Encryption
All form submissions are encrypted through Wix’s PII data encryption protocols to safeguard your sensitive information.
Secure Storage
Your data is stored securely, and access is limited to authorised personnel.
CAPTCHA Protection
We use reCAPTCHA to ensure secure interactions and prevent fraudulent activities.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Analyse website traffic and performance.
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Remember your preferences for a better user experience.
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Monitor the effectiveness of marketing campaigns.
You can manage your cookie preferences through your browser settings.
6. Third-Party Services
Our website integrates tools and services from third-party providers, such as:
Google Analytics, Tag Manager, and Search Console
All form submissions are encrypted through Wix’s PII data encryption protocols to safeguard your sensitive information.
Wix Analytics and CRM
For managing website functionality and customer interactions.
These third-party providers may have access to certain data as required to perform their services.
7. Sharing Your Information
We do not sell or share your personal information with third parties, except:
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When required by law or legal processes.
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With service providers who assist in delivering our services, under strict confidentiality agreements.
8. Your Rights
You have the right to:
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Access the personal data we hold about you.
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Request corrections to your personal information.
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Withdraw your consent for data processing, where applicable.
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Lodge a complaint with a regulatory authority if you believe your privacy rights have been violated.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date. Please review it periodically to stay informed about how we protect your data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us via hello@flowsupport.com.au
A trusted service provider. Loved by many participants.
I really appreciate Chanel. Ever since she came into my life, she has got things done. I was homeless, living on the streets in my wheelchair and had no support from the people who are paid to care for me. She has worked hard to get me support that I need. A new NDIS plan with SDA funding. And a place that I can call home and feel comfortable in. You really don't know how much I am thankful for you.
Craig T
Chanel has an extensive knowledge and experience of how to support the client and the family who has NDIS plan. She will perform with personal centred approach and recovery model. Highly recommended for who is looking a support coordinator has integrity and passion.
Sunah LEE
I highly recommend Chanel to anyone looking for a Support Coordinator who will go above and beyond to ensure the highest quality care for her clients. Over the last 12 months working with Chanel, I have experienced Chanel to be kind, compassionate and incredibly knowledgeable in all areas of the NDIS. Chanel has specialised knowledge in the area of mental health support and is the perfect choice for anyone looking for a Support Coordinator that approaches their clients as individuals not numbers.
Frances Willow
Working Alongside Trusted NDIS Providers
Flow Support collaborates with a variety of NDIS service providers to extend a seamless and supportive network for our participants. Here are a few of the trusted partners that help us deliver the highest quality of service.